Privacy Policy

TAG Repair Center ("TAG Repair Center," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices and rights you have regarding your information.

This policy applies to information we collect through our website, through lead and contact forms (including forms hosted on our site as well as forms served through Meta platforms such as Facebook and Instagram, and through Google), by phone, by email, by text message, and in person at our facility.

By using our website or submitting information to us through any of our forms, you agree to the practices described in this Privacy Policy.

We collect the following categories of information:

Information you provide directly

• Contact details such as your name, phone number, and email address.
• Business or fleet information, vehicle or trailer details, and any description of the service or repair you request.
• Any information you choose to include in a message, quote request, appointment request, or other communication with us.

Information collected through lead and contact forms

• When you submit a form on our website or through a Meta (Facebook/Instagram) lead ad or a Google form or ad, we receive the information you enter in that form, which may include your name, phone number, email, and service details.
• When you interact with a form served on a third-party platform, that platform may also collect information according to its own privacy policy.

Information collected automatically

• Device and usage information such as IP address, browser type, device type, operating system, referring pages, pages viewed, and the dates and times of your visits.
• Information collected through cookies, pixels, and similar technologies (see the "Cookies and Tracking Technologies" section below).

We use the information we collect to:

• Respond to your inquiries, quote requests, and appointment requests.
• Provide, schedule, and perform truck and trailer repair and maintenance services.
• Contact you by phone, email, or text message about your request or service.
• Send service updates, follow-ups, and, where permitted, promotional messages.
• Operate, maintain, improve, and secure our website and services.
• Measure and improve the performance of our advertising and marketing campaigns.
• Comply with legal obligations and enforce our terms and agreements.

We use advertising and lead-generation tools provided by third parties, including Meta Platforms, Inc. (Facebook and Instagram) and Google LLC.

• When you submit a lead form through Facebook, Instagram, or Google, the information you provide is shared with us so we can follow up with you about our services.
• These platforms may also use your information in accordance with their own privacy policies. We encourage you to review the Meta Privacy Policy and the Google Privacy Policy.
• We may use tools such as the Meta Pixel and Google tags to measure ad performance and to show relevant ads. These tools may collect information about your interactions with our ads and website.

If you provide your phone number through one of our forms or ask us to contact you, you may receive phone calls and text (SMS) messages from us related to your service request, appointment, or inquiry.

• Message and data rates may apply. Message frequency may vary.
• You can opt out of text messages at any time by replying STOP. Reply HELP for assistance.
• Consent to receive text messages is not a condition of purchasing any goods or services.

We and our partners use cookies, pixels, tags, and similar technologies to operate our website, remember your preferences, analyze traffic, and measure and improve advertising.

You can control cookies through your browser settings and can usually delete or block them. Note that disabling cookies may affect how parts of our website function. Where required by law, we will ask for your consent before using non-essential cookies.

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service providers: With vendors who help us operate our business, such as hosting, communications, scheduling, and marketing providers, who are permitted to use the information only to provide services to us.
• Advertising platforms: As described above, with Meta and Google in connection with lead forms and advertising.
• Legal reasons: When required by law, subpoena, or legal process, or to protect our rights, safety, property, or that of others.
• Business transfers: In connection with a merger, acquisition, or sale of assets, subject to this Privacy Policy.

We keep your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide services, follow up on requests, and comply with our legal, accounting, or reporting obligations. When information is no longer needed, we take reasonable steps to delete or anonymize it.

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of marketing communications.
• Opt out of the sale or sharing of personal information (we do not sell your data).

To exercise any of these rights, contact us using the details in the "Contact Us" section below. We will respond in accordance with applicable law. We will not discriminate against you for exercising your privacy rights.

Our website and forms may contain links to third-party websites or services that we do not operate. This Privacy Policy does not apply to those third parties, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

Our website and services are not directed to children under the age of 13 (or the applicable age in your jurisdiction), and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of our website or services after any changes indicates your acceptance of the updated policy.

If you have questions about this Privacy Policy or how we handle your information, or if you would like to exercise your privacy rights, please contact us:

• TAG Repair Center
• Address: 4946 175th St, Country Club Hills, IL 60478, United States
• Phone: +1 708-575-2440
• Email: info@tagrepaircenter.com